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Book a clean-up collection

Are you a Waverley resident who has unwanted bulky household items that you’d like to get rid of? We can collect your bulky household goods for you. These items will all end up in landfill, so please be sure that you’ve looked at all other options for reuse, donation and recycling prior to booking a clean-up collection

You are entitled to 2 free ‘Your Call’ clean-up collections plus 1 free scheduled collection each calendar year.

**Important: Please present your waste for collection on the Sunday evening before your scheduled clean up zone. Please note the collection for each zone can take up to five working days to complete.

To book your clean-up, call customer service at 9083 8000.

How to book a clean-up collection

1. Identify other options to reuse, donate or recycle your items if they are still in good condition, as all items presented in a clean-up collection go to landfill.
2. Review our list below of acceptable items for the bulky household goods clean-up service.
3. Call Customer Service at 9083 8000 to make your booking. If booking spaces are available you may book a bulky household goods collection up to 1pm the day before your garbage collection day. If no bookings are available, or it is later than 1pm, your booking will be scheduled for the next available collection day. Residents are encouraged to book their collection as early as possible to secure a collection booking on their preferred day.

Booking for numerous apartment units?

If you’re a strata or property manager and would like to book a clean-up collection for numerous apartments on the same day, please contact our Customer Service Centre on 9083 8000 to discuss this option.

How to present your material for collection

If you do not present your items correctly, and within the guidelines we provide, your collection may be rejected and you will be responsible for the cost of clean-up.

• Ensure you only present large, bulky household items for collection. Small items should go in your general waste bin.
• Place your clean-up material on the kerbside the night before your booked collection day in a tidy pile that doesn’t block roadways or footpaths.  If your items are put out too early, passers-by may add to the pile, and the entire pile may be considered illegal dumping and rejected by our cleansing crew.
• Remove doors from fridges and other appliances.
• Be sure to box or bag your items for easy removal.
• Mirrors of any size must be wrapped to prevent the glass from shattering.
• Make sure that your pile of items is no more than 2 cubic metres (one trailer load). See graphic below.
• Ensure that bulky garden organics are bundled and cut into one-metre lengths.

Items we will collect:

• Furniture
• Whitegoods
• Mattresses  (limit of two singles or one queen or larger per collection, and no other items may be presented during the same collection)
• General household items
• Bulky garden organics (cut into 1 m pieces)
• Furniture
• Mirrors (max 100cm by 100cm; must be wrapped in a blanket/sheet)
• Carpet (must be rolled and tied; two people must be able to lift it)
• Paint cans (empty only)
• Electronic waste (only if you cannot attend one of our e-waste drop off events)

Items we cannot collect:

Due to Work Health and Safety reasons, there are some items that we are not able to collect in clean-up collections as they require special handling to be disposed of or recycled safely.

You can also find out the correct disposal method for hundreds of household items through the Recycle Smart App. The search feature makes recycling easy. Download the app through Google Play or the Apple Store.

What happens to items collected in clean-up collection?

Booked clean-up collections are offered by Waverley Council as a strategy to reduce the cost and pollution associated with illegal dumping, and are not designed to recover resources. We are unfortunately unable to recycle, repair or reuse mostl items collected in the booked clean-ups aside from mattresses, large metal items and certain whitegoods. Mattresses (made of cotton and metal springs) and whitegoods (made mostly form metal) and other metal items are separated out at the transfer station and recycled. All other items collected in clean-up service are sent to landfill at this time. Council continues to research ways to divert these items from landfill.

Before booking a clean-up, have you considered other ways to re-purpose your unwanted items? Refer to the list below to help you discover ways to easily keep items that are still in good condition out of landfill.

How to avoid sending materials to landfill

Whether it be hosting a garage sale, selling items online, repairing or donating, check our Avoiding Waste page for all sorts of ways to reduce the amount of materials going to landfill.

If you’re unable to repurpose, repair or recycle your unwanted item, call customer service 9083 8000 to book in your clean-up collection.

More information

For more information, or for any further questions, please contact Customer Service on 9083 8000.