New fee structure FAQs

How did the Council come up with the new fee structure for the car parks?

Council has conducted a Parking Pricing Review in order to set on-and off-street parking rates in a fair and consistent way to benefit the community as a whole. A review of the car parks identified that they were operating at a rate below market value. The setting of new rates will assist in ensuring that the cost of running and improving the car parks is paid for by the users of the car park as opposed to rate payers alone.

What fees are changing in Eastgate Car Park in 2019?

The changes apply only to the first three hours:

Fees prior to 1 January 2019 Current Fees from 1 January 2019 
0 - 1 hour$10 - 1 hourFree
1 - 1.5 hours$2  
1.5 - 2 hours$41 - 2 hours$2.60
2 - 2.5 hours$7  
2.5 - 3 hours$102 - 3 hours$8.60

Why are the fees at Eastgate changing?

Eastgate Car Park is jointly owned by Waverley Council and ISPT (the owners of Eastgate Shopping Centre). Council has recently negotiated a formal agreement for Eastgate Car Park with ISPT which ensures that the first hour of parking is provided to customers for free.

What if I am parked in Eastgate for just over one hour, is it still free?

Patrons will still need to take a ticket on entry to the car park. When the ticket is presented in the exit gate it will calculate the time and allow exit without payment for stays under 60 minutes. Any stays for longer than 60 minutes will be calculated at the higher rate.

Why are early bird times at Hollywood and the Library Car Parks set at 9.30am to 3.30pm?

Early bird times have been set in keeping with industry best practice and provide a level of consistency between our car parks and others. Eastgate does not have any entry time restrictions for its all day parking. Customers are able to park at Eastgate (roof top level) for $17 per day.

What are my options if I can’t park before 9.30am and utilise the Early bird option?

Customers are able to park at Eastgate (roof top level) for $17 per day. Alternatively, all three car parks offer a monthly parking permit at a rate of $300 at Hollywood and Library car park and $320 at Eastgate car park. This is the equivalent of the $15 per day early bird rate and provides access outside of early bird times.

Has there been any community consultation on the fee changes?

Council reviews and displays all of its fees and charges annually in accordance with s608 of the Local Government Act 1993. Changes to the car park pricing structure were on display from 23 April to 26 May 2015. Council's Pricing Policy, Fees & Changes is on display every June in the Customer Service Centre. The proposed changes to parking fees at Eastgate Car Park were placed on public exhibition from 21 February until 2 April 2018. Council received strong support for the proposed changes, particularly for the free first hour.

Why have you introduced a validation system for the Library car park?

It allows us to increase the length of the free period available whilst ensuring that the intended users of the free period - Library, Mill Hill Centre and Senior Centre users are catered for.