COVID-19 Advice Lines & Referral Information

• National Relay Service Providing accessible services for people who are deaf, hard of hearing and/or have a speech impairment. Phone service available from Monday to Friday between 8am to 6pm by dialling 1800 555 660.
• Translating & Interpreting Service To speak to someone in a language other than English, please telephone the Australian Government's interpreter service by calling 13 14 50. Service is available 24/7.

• Aboriginal Medical Service For medical assistance or support, please call 9319 5823.
• AbSec Providing information, support, and resources to Aboriginal children, families and individuals.
• Central and Eastern Sydney Primary Health Network Directory for Aboriginal health services and support.
• NSW Aboriginal Land Council Information and resources about tackling COVID-19 in Aboriginal communities in NSW.

• Carers Gateway Helpline for support and services which is available from Monday to Friday between 8am and 5pm by dialling 1800 422 737.

Accessing mental health services in NSW

• Beyond Blue COVID-19 mental health wellbeing support service via 1800 512 348.
• Black Dog Institute Evidence-based resources to help individuals, workplaces, schools, parents and health professionals on topics related to anxiety, stress and wellbeing.
• Kids Helpline Phone counselling service for children and young people aged 5-25 years. Service is available 24/7 by calling 1800 55 1800. Mental health resources are also available on their website.
• Headspace Information for your people affected by stress related to COVID-19 via their website.
• Lifeline Crisis support and suicide prevention.
• Parent Line NSW Online information and resources as well as phone counselling via 1300 1300 52.
• Raising Children Network Support for families during COVID-19.
• Emerging Minds Information and resources on supporting children during COVID-19. Topics include parenting, anxiety, stress and resilience as well as online and social media use.
• Youth Beyond Blue Online mental health resources and online chat available between 3pm - 12am. Phone counselling also available 24/7 by dialling 1300 22 4636.
• Red Cross Free phone support service available during business hours by calling 1800 733 276 or register via redcross.org.au

• Department of Social Services Disability information helpline for COVID-19. Helpline is available from Monday to Friday between 8am - 8pm as well as Saturday and Sunday between 9am - 7pm. Please call 1800 643 787.
• IDEAS Disability information helpline available Monday to Friday between 8am to 8pm by calling 1800 029 904.
• National Disability Abuse & Neglect Hotline Available Monday to Friday between 9am - 7pm by calling 1800 880 052.

• NSW Domestic Violence Hotline Service is available 24/7 by dialling 1800 65 64 63.
• 1800RESPECT National sexual assault, domestic & family violence counselling service available by calling 1800 737 732.
• Mensline Australia Phone and online counselling service for support on mental health, relationships, parenting and family violence. Call 1300 78 99 78.
• NSW Department of Communities and Justice Providing support related to housing, child protection and family assistance.

• ABC ME Aimed at primary school students to provide them with education programming on weekdays from 10am - 3pm for Term 2.
• Digital Lunchbreak Assisting children and young people with finding online resources and activities to do at home.
• NSW Department of Education Providing information and advice about e-learning from home to parents and carers.
• e-Safety Commission Up-to-date information about online safety for children and young people.
• Waverley Library e-library service providing reading materials for children and families. Take a look around the Waverley Library website for other online resources for children and young people.
• List of resources for adolescents undertaking remote learning during COVID-19.

• Waverley Council For information on how to access food and other essential services in Waverley, please see here.

• NSW Health COVID-19 information, advice and resources available via their website.
• Central and Eastern Sydney Primary Health Network Directory of services for medical and allied health services.
• Public Health Network Fact sheet with information about how to access telehealth services during COVID-19.

• Link 2 Home Homelessness information and referral telephone service. Available 24/7 by calling 1800 152 152.
• Eastern Area Tenants Service Providing free information, advice and advocacy to renters in Sydney's Eastern Suburbs.
• Waverley Council Information on how to access food in Waverley and Council's COVID-19 response to homelessness in Waverley.
• Tenants Union Information about renting in NSW during COVID-19, including rent reductions, negotiations and tenancy arrangements.

• Service NSW Providing a 24/7 hotline for information on COVID-19 financial support for households, individuals and businesses. Telephone service can be accessed by dialling 13 77 88.

• NSW Multicultural Health Communication Service Online COVID-19 resources and information translated into various languages.
• SBS COVID-19 Portal Providing up-to-date information about COVID-19 in various languages.
• Ethnolink Translated resources on COVID-19 available in multiple languages.
• Red Cross Providing information and support for temporary Visa holders requiring emergency relief. Telephone support available from Monday to Friday between 9am - 5pm by dialling 1800 733 276.
• Asylum Seekers Centre Providing information, resources and support services online and via telephone by dialling 9078 1900.
• STARTTS (NSW Service for the treatment and rehabilitation of torture and trauma survivors) Offering a range of resources for refugees and newly arrived migrants explained in your language.
• Stay Smart Online Multilingual information about how to protect yourself against online scams.
• Victoria Health Online audio translations about COVID-19 information translated into a variety of languages.

• My Aged Care Providing support to help older people access Australian Government-funded aged care services. Phone service available Monday to Friday between 8am - 8pm and on Saturday between 10am - 2pm by calling 1800 400 422.
• Ageing and Disability Commission Tips on how to provide support to older people during COVID-19.
• Ageing and Disability Abuse Helpline Providing telephone support from Monday to Friday between 9am - 5pm on 1800 628 221.
• Dementia Helpline Offering support, information online and via telephone by dialling 1800 100 500. Phone support available between from Monday to Friday between 9am - 5pm.
• Seniors Rights Service Providing information, resources and advocacy services for older people by calling 1800 424 079 from Monday to Friday between 8am and 8pm.
• Department of Health Support line for senior Australians available from Monday to Friday (except public holidays) between 8:30am - 6pm by calling 1800 171 866.

• NCOSS (National Council of Social Service) Providing comprehensive financial support and information for not-for-profit organisations during COVID-19.
• NSW Department of Community and Justice Offering information, advice and resources for community groups continuing to deliver services during the COVID-19 period.
• Safe Work NSW Sharing pandemic planning advice for organisations.
• NSW Government Personal Protective Equipment Information Information about safe working practices required for staff using personal protective equipment (PPE).